Privacy Policy

Effective Date: October 2025
Last Updated: October 2025

1. Introduction

Welcome to Your Perfect Partnership (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our Virtual Personal Assistant (Virtual PA) services (“the Service”).

We act as a Data Controller for the personal information we process about you.

2. Contact Details

Data Controller: Your Perfect Partnership
Email: susan@yourperfectpartnership.com
Telephone: 07747852921

If you have any questions about this Privacy Policy or your data rights, please contact us on the details above.

3. The Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide

Identity data: name, job title, and company name.
Contact data: email address, phone number, and postal address.
Work-related data: calendar entries, contact lists, meeting details, notes, and communications you share with your Virtual PA.
Payment and billing data: invoices, payment methods (via secure third-party processors).
Correspondence: feedback, enquiries, and support communications.

b. Information Collected Automatically

IP address, device type, browser type, operating system.
Log data and activity records for security and performance purposes.

4. How We Use Your Personal Data

We process your data to:

Deliver and manage our Virtual PA service.
Communicate with you regarding appointments, tasks, or service updates.
Maintain business and financial records.
Improve our services and client experience.
Comply with legal obligations and prevent fraud.

We will not sell or rent your data to third parties.

5. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases for processing:

Contract: when processing is necessary to deliver our service to you.
Consent: where you have given consent for specific data uses (e.g., marketing).
Legal obligation: to comply with applicable laws and regulations.
Legitimate interests: to improve services, maintain security, or manage operations (provided your rights are not overridden).

6. Sharing Your Information

We may share your data only with:

Service providers and contractors (e.g. cloud storage, email, or payment providers) that help us run our business securely.
Professional advisers (lawyers, accountants, auditors) bound by confidentiality.
Authorities if required by law or to protect our legal rights.

All partners are bound by strict data protection agreements.

7. Data Retention

We will retain your personal data only for as long as necessary to:

Provide our services to you;
Comply with legal and accounting obligations;
Resolve disputes and enforce our agreements.

When data is no longer needed, it will be securely deleted

8. Data Security

We use appropriate technical and organisational measures to protect your data, including:

Encrypted data storage and transmission;
Access controls and authentication;
Regular security monitoring.

While we take every reasonable step to protect your data, no system is completely secure.

9. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Access your personal data.
Rectify inaccurate or incomplete information.
Erase your data (“right to be forgotten”).
Restrict or object to processing.
Port your data to another provider.
Withdraw consent at any time, where applicable.

You can exercise these rights by contacting us.

10. Cookies and Tracking

We use cookies and similar technologies to enhance website functionality, analyse usage, and personalise content.
You can adjust your browser settings to refuse cookies or alert you when they are being used.

11. Children’s Data

Our services are intended for adults. We do not knowingly collect data from individuals under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the “Last Updated” date revised accordingly.